ISO 9001:2015

Our Quality Management System conforms to ISO 9001:2015 requirements outlined by the JAS-ANZ accreditation system.

This system has been implemented to ensure that Constar and our products are of the highest quality and meet the needs and expectations of our customers.

Delivery

We deliver Australia Wide. We enjoy making our customers order delivery a smooth process. Once your order has been processed we’ll send you an email confirming it has been dispatched. This email will confirm your purchase and will include the nominated delivery carrier and tracking details. One of the two delivery services will be provided depending on the order:

• Bulky & Heavy Items: We will use Direct Freight Express.
• Smaller Items: Australian Post, Fastway Couriers or Direct Freight Express.

For more details on our delivery information, please view our Customer Service section.

Returns

Please call (07) 5450-7086 for all return enquiries.
A refund, credit or exchange may be provided if the following conditions are met:

• Returns will not be accepted unless authorised by Constar Pty Ltd.
• Returned goods must be in their original condition.
• Packaged goods must be unopened, unmarked and in a new condition.
• Constar reserves the right to not accept any returned goods

All returns for credit must be communicated to Constar Pty Ltd within fourteen (14) days of despatch or discovery of a fault in the goods.

Advantages

• Competitive wholesale pricing.
• Marketing brochures, catalogues and images.
• TGA & ISO accredited and approved for Australia.
• Excellent and consistent product quality.
• Access to key staff with can-do attitude and approach.
• Product samples.

A Business Partner, Not Just a Supplier

Our products and our reliable service are not the only things which keep our customers coming back to us time and time again. Unlike many suppliers, we believe that it’s important to do more than simply act as a vendor, and we work tirelessly to build active business partnerships with our clients.

Working closely with each and every customer on an individual basis, we seek to gain a thorough understanding of the particular challenges they face on a daily basis, and the specific preferences they have regarding their medical equipment.

In short, when a customer chooses Constar, they gain not just reliable access to the high quality products, but also a powerful business partner that will help them achieve success on an ongoing basis.

Guarantee Best-Practice & Consistency

Because we’re so determined to ensure that we can always provide our customers with a reliable supply of the high-quality equipment they need, we’ve worked hard to build and maintain extremely close ties with our ISO 13485 and CE certified manufacturer, GA2 Medical.

GA2 Medical operates in Malaysia, allowing us to manufacture our products without sacrificing on quality. And as part of our ongoing mission to keep standards at the highest level, we work alongside our colleagues at GA2 Medical to guarantee best-practice and consistency at all times.

To find out more on how we can partner with your business, please call (07) 5450-7086 or register your interest below.